My order was shipped w/ DHL. DHL left a notice on the door about a delivery attempt, we were at home at they time and have the driver on video not attempting delivery, just leaving the notice and running away.
Contacted DHL and they said we had to pay duty fees before they could help us. Paid all associated fees and then was told that, since we refused delivery, we would have to pick the package up. We never refused delivery, the driver did not even attempt delivery, again, this is on video.
Finally got a hold of someone on the phone and they said we had to pick up the package in Calgary, told them that was over 2 hours from our home and not possible. Then they said we could pick it up in Grande Prairie, which is over 10 hours away from home…
They refuse to deliver the package and can’t tell us where the package actually is to be picked up. Definitely not impressed with DHL. Hope this can be resolved soon as this is a Christmas gift.