Most Common Christmas Fixes


#1
  1. No image on your Piper screen

  2. Trouble connectinging to Wifi

  3. Missing piece? Use the discount code NEW_PART on our parts store


Cable inventory OR am I missing something?
#2

SOFTWARE


1. ON BOOT-UP


---- Blue to black screen
If attempting to power on your Piper and you see the screen briefly flash blue to black and remain black (i.e., no Raspberry-Pi logo nor text displaying), then please visit here.

---- Boots to desktop
Your Piper should boot into our custom software menu (after the intro video plays). If instead your Piper boots into the desktop, please try the repair fix here.

---- Screen resolution appears off
A reboot of your Piper will usually resolve all resolution issues.

---- Rainbow screen
If your Piper was working properly, but now boots to a rainbow screen, please try the following:

  1. Plug your microSD card into another computer to modify a specific file. This may require a microSD card adapter (as pictured below under “4. SD CARD BURNING/RE-IMAGING”)
  2. Open the file /boot/config.txt (by double-clicking it)
  3. Add the following line to the very bottom of the file: boot_delay=1
  4. Save and close the file.
  5. Properly eject the card, re-insert it into the Raspberry-Pi and boot up your Piper

If this doesn’t work, then please re-image the card following the instructions below (4. SD CARD BURNING/RE-IMAGING)


2. WI-FI CONNECTIVITY


---- Cannot connect
If you haven’t already, please try connecting a second time. If after the second time you don’t see the Wi-Fi symbol in the game menu change to green (indicating a connection has been established), please try the following:

  1. Click the shutdown button in the main menu and select “Exit to Desktop”
  2. Right-click on the network icon in the top-right of the menu bar, find and select your network and enter your password (if applicable)
  3. Re-launch the Piper software by clicking the desktop icon

An alternative fix can be found here.


3. UPDATING AND VERSION 2.2.0


---- Update hangs at 96%
When updating your Piper to the latest and greatest (v2.2.0), you may notice the progress bar appear to pause at the 96% mark for quite some time. This important last 4% is worth the wait and may take up to 10-minutes - so please be patient.

---- PiperNet-beta is locked
Our new massive, multiplayer open-world experience requires that you have already built your movement controls. Therefore, PiperNet-beta will remain locked until Story Mode levels 1 and 2 have been completed.

---- PiperNet-beta restarts my Piper
Don’t worry, this is a good thing! Your Piper is restarting in order to load some fancy-schmancy graphics drivers that PiperNet-beta needs to optimally perform.


4. SD CARD BURNING/RE-IMAGING


---- How To

  1. Download the latest image here. NOTE. Please check first whether you have an 8GB card or 16GB card (the number is displayed on the card. If you have an older black SD card that says “Piper” on it then you have an 8GB card) and download the appropriately sized image!
  2. Download and Install Etcher. Etcher is the software you will use to burn the downloaded image onto the SD Card.
  3. Plug your Piper MicroSD card, or any 8GB or 16GB MicroSD card, into your computer. To do this, you’ll likely need a microSD card adaptor. SD Adaptors look like this…

    …and your MicroSD card plugs into it. After you have done that you can plug the bigger SD Adaptor into your computer SD Card slot, or into a USB to SD Card Reader.
  4. Launch Etcher. Click “select image” and find the image you downloaded (note: the image must be uncompressed if .zip or .gz format). Then click “select drive” and direct it to your MicroSD card Drive. Finally click Flash!

More generic instructions can be found on the Raspberry Pi page
[Windows]

[Mac]


HARDWARE


1. MISSING OR BROKEN PART(S)


Oh no! No worries, we’ll get a replacement part out to you ASAP! Please order the part(s) in our parts store and use the code “NEW_PART” at checkout.


2. SD CARD REPLACEMENT


Same process as #1 above


3. SCREEN GOES FROM BLUE TO BLACK


Please review this video here


Game screen doesn't fit
Mouse won’t work
Wifi not working
Frozen colored screen
Blue to black screen
Screen rainbow and piper does not work
Login not working
Screen rainbow and piper does not work
Accessing the Piper Computer Card using a Mac (backing up level progress)
Update Repair script not working?
Where do I plug in the mouse?
Is it corrupted?
SD card corrupted
#3

#4

#5

#6

#7

#8

#9

The Piper worked fine for a day (we assembled it on Christmas morning), and then the next day these lines appeared on the screen (see below image). The computer seems to function otherwise, the game plays, the mouse works, etc., but the lines remain on the screen throughout the duration and the resolution and graphics are not working properly (you can see the game, but it is not a crisp image).

We tried disassembling the Piper, checking all the connections and making sure they were correct, however that did not fix the problem. I’m not an engineer, but it seems like either the screen or the video driver is defective.

How can we get this fixed? My daughter loved her computer for the first day, hoping to recapture that excitement!


#10

@gregf Greg, bummer! send a email to hi@buildpiper.com along with the picture and tell tehm what happened. I’m sure they will help you out and I’m glad to hear htat your daughter was excited about it. More girl’s in STEM!!! (of couse my granddaughter is only 11 months and though she keeps eying the Piper (and everything else on my desk) she wil have to wait a bit to play with it. :grin:


#11

Thanks Paul. I did send an email to that address 2 weeks ago, but did not get any response. Sent again today, but hoping maybe this forum will help. Doing all I can to encourage my daughter in STEM (she absolutely loves math!), sounds like your granddaughter is chomping at the bit to get her hands on a computer :+1:


#12

oops, I was wrong, the email to use is hi@buildpiper.com not playpiper :open_mouth:

I’ve sent the guys a note asking them to look at this thread.


#13

Thanks Paul. Hope to hear from them, would love to get our Piper working again!

Paul
January 29 |

oops, I was wrong, the email to use is hi@buildpiper.com not playpiper

I’ve sent the guys a note asking them to look at this thread.

Visit Topic or reply to this email to respond.

In Reply To

gregf
January 28 |

Thanks Paul. I did send an email to that address 2 weeks ago, but did not get any response. Sent again today, but hoping maybe this forum will help. Doing all I can to encourage my daughter in STEM (she absolutely loves math!), sounds like your granddaughter is chomping at the bit to get her hands o…
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#14

Hi!

Does the issue continue after resetting the ribbon cable as described in this video?