Green cables connecting raspberry pi to battery pack -- issues!


the green cable from the raspberry pi doesn’t fit in the left side as diagramed – it fits in the right, but then the cable from the inside lid wiggles on the right side and we cannot get the computer to boot up. can you help me troubleshoot??


Can you send a picture showing teh cables and the battery where you are trying to connect it.


Hi @camandmac,

It sounds like the USB port on your battery may be broken. Send a picture to and we can organize a replacement.

Thank you!



I did that step yesterday – and have already ordered a new replacement. Thanks much!!