Wooden piece doesn't match the instructions


#1

I bought two - one for each of my kids - and on both of them one of the wooden pieces that enclose the screen (where the hinges attach the screen to the body of the computer) is missing a cut and won’t fit together. I’m no genius but I’m no dummy and I couldn’t get it to work either after my kids came to me for help. I asked support for help and got a useless, smart ass answer from them. Is this common? Is this what I can expect from piper? Should I go ahead and send my machines back to Amazon for a refund? So frustrated. This was supposed to be fun for the kids and they were excited about it - I understand things happen and life isn’t perfect but the response from support just set me off. If some of you who have more experience could advise I’d appreciate it. I could take a hack saw to the piece but that seems to defeat the point… here is the response I got after explaining the problem in detail:

"Hi Ben,

Thank you for reaching out. I understand that piece looks like it is missing a notch but it will still be able to be assembled. The blueprint shows a different cut but you have the appropriate piece. Apologies for the confusion.

Thank you!

Tommy"

Isn’t the whole point of a kit to have the pieces match the instructions? Is it unreasonable to expect either a new piece or a new set of instructions or at least a video showing how it can still be assembled even though it isn’t correct? thanks
ben


#2

Does the large peice that the screen is attached to have two cuts on the bottom like this?
cable-notches

This thru my grandsons and myself till we threw on out thinking caps and realized how it would work.


#3

Take a look at this video another user just posted


#4

Hi Paul,

Newer kits have a wooden pieces with a slightly different shape that doesn’t exactly match the Blueprints. The components are assembled in the same manner and orientation regardless of version.


#5

@bgbdds - Ben, can you take a pictue of your 5C and point to the problem and post it? I just got a new Piper kit and we (my 7yr old grandson mostly) got it together. Remember the side with the numbers will not be visable when it is complete.