I bought two - one for each of my kids - and on both of them one of the wooden pieces that enclose the screen (where the hinges attach the screen to the body of the computer) is missing a cut and won’t fit together. I’m no genius but I’m no dummy and I couldn’t get it to work either after my kids came to me for help. I asked support for help and got a useless, smart ass answer from them. Is this common? Is this what I can expect from piper? Should I go ahead and send my machines back to Amazon for a refund? So frustrated. This was supposed to be fun for the kids and they were excited about it - I understand things happen and life isn’t perfect but the response from support just set me off. If some of you who have more experience could advise I’d appreciate it. I could take a hack saw to the piece but that seems to defeat the point… here is the response I got after explaining the problem in detail:
Thank you for reaching out. I understand that piece looks like it is missing a notch but it will still be able to be assembled. The blueprint shows a different cut but you have the appropriate piece. Apologies for the confusion.
Isn’t the whole point of a kit to have the pieces match the instructions? Is it unreasonable to expect either a new piece or a new set of instructions or at least a video showing how it can still be assembled even though it isn’t correct? thanks