This forum has information on troubleshooting, new software releases, and cool things you can do with your Piper Computer. It is an important part of the Piper experience and will be a powerful resource and community for you to get maximum value from your Piper.
A few keys to remember:
Don’t be intimidated - We know there are a lot of voices here, and it can seem overwhelming. That’s normal for any engineering environment! Most of us have very little background in technology and those that do will testify they learned by spending time in communities like this.
Use the search feature - We cover a lot of topics and sometimes it can be hard to find what you’re looking for. The search function is very good at matching previous posts with keywords so it’s a great place to start with your issue.
Go ahead and create a new post - If you don’t see what you’re looking for, create a post! This is the best way for our developers (@Jordan and @Greg) to receive feedback on the game they work on each day. Don’t hold back!
Never hesitate to contact us - We do not use the forum to hide from our customers. We use it to help them in a very public and collaborative setting. If you ever have a question that you feel is specific to your computer, feel free to email us at firstname.lastname@example.org or call/text the phone # on your secret letter.
Invite your young engineer - We cannot emphasize enough how important learning to use online collaborative resources is for developing good engineering habits. We police these forums to make sure all discourse is civil and accessible for all ages. If it’s just you on the forum it can be frustrating, but if it’s your son or daughter debugging his or her computer, it’s an incredible learning experience.
We are glad to have you here and can’t wait to hear from you.
Head of Piper Community