I bought a Piper Computer for my daughter for Christmas and it no longer boots. I have attached pictures to show the screen that is displayed when it boots.
I double checked all cable connections (HDMI to Raspberry Pi and monitor) and power cords and they appear to be no issue there.
I have tried to reimage my SD card, by using the instructions in Piper support to download new image and program (Win32 Disk Imager) via a Windows PC. This completed successfully, however after I reinstall it still displays the same image.
I also observed that if I boot the Raspberry Pi card (with or without the SD card installed) the image that is displayed on the monitor is the same.
I sent an email to support with these details and I also tried twice to setup calls with Tommy for diagnosis, but never was able to get a phone call to discuss. Does anyone know what may be wrong with my Piper and how to get back up and running?