Connection to Server keeps timing out


#1

My grandson tries to connect to Pipernet and we get an error message: Connection timed out

Everything works until the status bar that says “Connecting to server…”

Then we get an the message: “An error occurred: Connection timed out.”

I am with him trying to figure out what is going on. We are online and everything should be fine. We do have high latency at our house (satellite internet–we live off-grid in the Yukon bush), but speed is good. Is the latency that issue?

Grateful for wisdom from the Piper community.


#2

I was running into that also, this might be a problem at the server end, not with your Piper.I’ll let the Piper guys know.


#3

Thanks, Paul. Same issue this morning. Sigh. Won’t see grandson and Piper (his Christmas gift from us) until next weekend. Ah well. Will try again next weekend.


#4

Sorry about that, the server is undergoing rapid changes and the latest ones did more harm than good over the weekend. I am the one responsible.

In case you’re curious for specifics: we tried a different way of storing all the blocks in the world — the supposedly more reliable postgresql database instead of the old sqlite3 one. It ended up causing problems than it solved.


#5

Hi Greg.

Thank you for the update. Sounds like a bit of fun… Live and learn, eh?

FYI, if Piper is building around their own servers, you may want to take a look at www.softiron.com.

Cheers,

Barrett


#6

Hi Greg

We are experiencing the same issue. Any idea when this will be resolved? My son finished the all the original “missions” in 3 days and is looking forward to the new challenges.


#7

The server seems to be stable now (as of yesterday). If not, or if something’s weird keep me updated please :smile: