Hello customer support: Can I return for exchange or is this on me?
Also FYI to the community:
We just got our piper and My 11 year old son has been enjoying putting the physical parts together, We haven't powered it on yet, but I think we've found the component that is highly susceptible to damage the hard way. One of the surface mount chips fell off! The cause is that the chip is slightly higher than the rest in that area and when mounting it to the plastic stand that comes with the piper the plastic is not routed out where the chip is. Tightening down the board ever so slightly places much of the stress onto this chip and it breaks off.
Kind of frustrating since this is not kid proof. I understand this is a new version of the Raspberry Pi (3). Either way when I get a new board I'm going to epoxy the chip ahead of time and carefully check and contact points and dremel them out before handing back to my son.